Preguntas Frecuentes - Casa Lyrata

Booking and Arrival (Check-in)

Can I make a reservation at any time?

Of course! You can book your accommodation directly on this website 24 hours a day, 7 days a week. Choose your dates, complete your booking straight away and you’ll receive an automatic confirmation straight away. If you can’t find an option that suits your needs, message us via the WhatsApp button and we’ll help you find your ideal choice. What’s more, if you have any specific queries before booking, we’re just a WhatsApp message away to help you.

What happens if I write outside of customer service hours?

Don't worry! Your message will be recorded on our WhatsApp, and we will reply as a priority as soon as our team resumes activity at 10:00 am the next day (or perhaps even earlier if you catch us online). However, if you need to secure your room right now, you can always book directly through Booking.com. Booking.com.

How do I check-in?

It's 100% self-service. After confirming your reservation, you will receive a link to complete the online registration. Once done, your virtual keys will be sent directly to you via WhatsApp.

What payment methods do you accept?

For your convenience, we accept payments via Bizum, PayPal, bank card and bank transfer.

What time can I check-in and check-out?

Check-in is from 2:00 PM onwards, and check-out is before 11:00 AM.

Can I check-in before the set time?

Subject to availability. If the room is ready earlier, we will notify you via WhatsApp at no extra cost.

Do I need to download an App to get in?

No. Everything works simply through secure links and WhatsApp messages.

What if I arrive in the middle of the night?

No problem. Since it's a self check-in, you can enter at any time you wish once you have your virtual keys.

What do I have to do to check-out?

Nothing in particular; our system is automated to make your stay seamless. Just make sure you've enjoyed the experience and close the door when you leave.

Why aren't my virtual keys working?

Your digital keys are automatically activated at 2:00 PM on your arrival date and deactivated at 11:00 AM on your departure date. Outside those hours, the buttons will not be operational.

What happens if my phone runs out of battery?

We recommend sharing your virtual key with your companion in advance. In case of an emergency, you can always contact our team for assistance.

About the Accommodation

Is smoking allowed?

Smoking is strictly prohibited inside the rooms (subject to a penalty). Smoking is only allowed in private outdoor spaces (patios or terraces). Guests of room 23 may use the communal terrace for this purpose.

Are the rooms soundproof?

Yes, all our windows feature thick Climalit double glazing to ensure a deep and noise-free rest.

What does the kitchen in the Studios and Apartments include?

Induction hob, fridge, coffee maker, toaster, juicer, blender, kettle, basic tableware, pots, and pans.

Is there a daily cleaning service?

We deliver the accommodation in pristine condition. For stays longer than 3 days, we provide a change of sheets and full room cleaning. Additionally, we provide fresh towels every day for your maximum comfort.

Yes, we have state-of-the-art systems in all units so you can adjust the temperature to your liking.

What amenities does the room include?

All our rooms include bedding, towels, soap, shampoo, hairdryer, Smart TV, iron, and everything you need so you don't have to worry about a thing.

Can I leave my luggage before or after the set time?

Yes! We have a luggage storage area on our communal terrace. If your virtual keys have already expired when you go to pick them up, contact us and we will open the door remotely for you.

How far is Casa Lyrata from the hospitals?

We are located in the heart of Bailén-Miraflores, just a few minutes' walk from the Civil Hospital and the Regional University Hospital, making it the perfect choice for those seeking quiet and affordable accommodation in this area of Malaga.

Services and Connectivity

Is the Wi-Fi free?

Yes, we offer free high-speed connection throughout the building, ideal for remote work.

Are the televisions Smart TVs?

Yes, all our screens allow you to log into your streaming accounts (Netflix, YouTube, etc.).

Is there an iron and hairdryer?

Yes, all categories include a hairdryer and ironing equipment as a courtesy.

Are towels and bedding provided?

Of course, we include high-quality textiles for all registered guests.

Location and Transport

Is there parking in the building?

We do not have private parking, but the entire area surrounding Casa Lyrata is free public parking, so it is usually very easy to find a spot. If you prefer a paid private parking lot, 'Parking Suárez', as well as others, are within walking distance.

How do I get to the historic district?

The fastest way is by taxi or Uber (approx. 6 minutes for 6-7€). You can also walk for about 20 minutes.

How close are the hospitals?

We are less than 1 km (about an 8-10 min walk) from the Civil Hospital and the Maternal and Child Hospital.

Are there supermarkets nearby?

Yes, a few meters away you will find several supermarkets and local shops for your daily groceries.